Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and unopened, with the seal intact and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@astivrahealth.com. Approved returns must be mailed to: Astivra LLC, 112 N Flowers Mill Rd, Unit 528, Langhorne, PA 19047. Customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at hello@astivrahealth.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will make it right at no cost to you, including covering return shipping in those cases.

Non-returnable items
For health and safety reasons, we cannot accept returns on any supplement that has been opened or had its seal broken. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return the eligible item and, once the return is accepted, place a new order.

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved, contact us at hello@astivrahealth.com.